Despite hailing from a land-based casino in Philadelphia, you can only bet using SugarHouse in New Jersey right now though there are plans for expansion around North America starting with Pennsylvania.
Withdrawal times are good, processed within 24 hours usually, and the list of available sports and table games is satisfactory. You can play with live dealers at SugarHouse and also bet in-play on the sportsbook making this site very much an interactive betting experience.
The current welcome bonus at SugarHouse is a 100% matched deposit bonus of up to $250. True, some casinos offer more, but usually they come with strange requirements which this one does not.
Sportsbook players can get a cool bonus of $250 on deposits; again this is a 100% matched offer. With that in mind remember that if you deposit only $50 then you’ll receive $50 extra to bet on sports.
Casino & Poker Bonus
As well as grabbing the up to $250 welcome bonus mentioned above, casino players get a chance to win more and without deposit if you so wish.
Every new player wins something when they join which is a feature we love, though how much you win is purely down to chance. Upon joining you ‘spin the wheel’ which can land on $10, $15 or $20 in bonus cash to be placed in your account right away. The best bit is this comes with a 1 x wagering requirement, meaning even if you win the top bonus you will only have to bet up to $20 in total before being able to cash out!
SugarHouse has a strong loyalty program, not surprising really for a casino based for real on land. As you keep playing you keep earning points in what is called the iRush Rewards program.
Loyalty points determine what level you reach in what is a 10-tier program while the reward points can be retrieved as free spins, scratch cards, cash bonuses and a lot more besides though the casino can change this regularly.
Odds and Betting at Sugarhouse
The fact that the website works so well helps us out here as the betting experience is quick. A full list of available wagers comes up upon clicking into a particular event with odds so far looking fair and being updated regularly. Sports available to bet on include:
- Motor Sports
For NFL games for example you can see money lines, point spreads, totals, game lines, in-game parlays and props among other things meaning nothing has been left to chance by SugarHouse and you have everything at your disposal to find just the right wager for you.
Perhaps unsurprisingly given their background, there is a big selection of games to choose from and all from reputable game providers.
There are currently over 450 games available to play at SugarHouse including all major table games as well as keno, live dealer games, slots, video bingo, video poker and virtual sports.
Naturally the house looks after the most popular table games themselves, such as roulette, blackjack and craps, though the slots are a great offering here with games provided by trusted suppliers such as Konami, NetEnt, Shuffle Master, Grand Vision and others.
One thing online casino players demand more and more now are live dealer games as they feel they can trust this more than computerized versions. SugarHouse does not let us down in this department with live dealers available on:
- Baccarat (one table)
- Blackjack (six tables)
- Poker (one 3-card table and one Texas Hold’em table)
- Roulette (two tables)
The quality then is good but perhaps more variation can be added in future.
As mentioned above you can play Texas Hold’em or Three-Card Poker with a live dealer, but a look inside the ‘poker room’ reveals a little more. There are several variations of Three-Card Poker available to play though in honesty this is not the place for high rollers to come, despite the presence of a VIP program.
SugarHouse’s sportsbook online really is a good one to use, far better than we expected given how new to the market it is.
From the main page you can glance at popular events and upcoming games or click through the menu to check out a full list of available sports. From this point you can choose to either place a bet easily on a winning team, or dig deeper into each individual game to see additional wagers as mentioned above.
Once you have selected your wager and clicked on the odds, your bet slip opens up and there you can select your stake. A ‘place bet’ button is right there next to your expected returns and if you are successful, all winnings are placed immediately into your account.
This website works quicker than a lot of others on the North American market and is certainly more professional than most.
SugarHouse Live Betting
Not as ‘in your face’ as other sites, the live in-game options at SugarHouse can be found by clicking on ‘more sports’ and then ‘live right now’.
Doing this will bring you to a bunch of in-game markets on various sports and within that you can find a host of bets available on each game. Odds are updated in real time and despite a delay of a few seconds, bets are placed quickly and easily.
Just about all bets you can place pre-game are available live once the event has started and there are extra ones offered too. Once a game is off, look out for ‘instant betting’ which shows short-term bets such as the outcome of the next play. This is a great way to maintain interest in a game, even if it had been looking dull!
Currently there is no option to actually watch any of the sports live as you wager on them via online streaming, though we hope SugarHouse can add this feature in time as it is one of very few things missing.
The ability to cash-out in terms of taking whatever profit is offered on your wager before the game is up is not yet available with SugarHouse, though it’s hoped in future they will be able to add this to their list of otherwise impressive features.
The mobile experience at SugarHouse is a thoroughly pleasurable one and that may be because it wasn’t an afterthought. The apps and mobile sites for iOS and Android were released at the same time as the main website meaning enough thought and development has gone into them.
Overall Mobile Experience & App
All of the features available on the main website are here, this is simply a shrunken version of the desktop site. Menu bars and links are easy to find and work incredibly quickly giving the apps a very professional and expensive feel, though they are of course free to download.
Notifications pop up here for things such as ‘Game of the Day’, special offers and any other features being introduced.
The color scheme sticks to the mainly blue of the main page with odds and point spreads displayed in a gold box, giving it all a professional look.
SugarHouse Deposits and Withdrawals
For such a new online entity the list of withdrawal and deposit methods at SugarHouse is OK, though eventually more traditional methods such as quick Visa and MasterCard payments will need to be added:
Cash at the Cage (Golden Nugget) – not a viable option for the vast majority of players, but it’s worth mentioning nonetheless. If you are at the Golden Nugget in NJ, you can use cash with an ID to fund your online SugarHouse wallet. If you are in a position to cash out, funds can be picked up in cash from the Golden Nugget immediately.
eCheck – as long as you have a driving license you can fill one of these out online, choose an amount and confirm your deposit. Funds are made available to use at SugarHouse immediately. Cashing out this way can take up to 5 working days.
Neteller – a typical eWallet that can be funded from a payment method of your choice. You can of course cash-out this way too, but more options are needed such as PayPal. Deposits and withdrawals are credited immediately in most cases, though depending on the time some cash-outs may take a day.
SugarHouse Prepaid Card – this works similarly to any debit card. Apply for a SugarHouse card and then place online deposits to it from anywhere. Your wagering account is funded immediately via your own credit or debit card. Withdrawals are also credited to you promptly.
Withdrawals are processed within 24 hours which is good and probably why we haven’t seen much in the way of online complaints about SugarHouse, and are received within the timescales above.
SugarHouse Responsible Gaming
SugarHouse takes its responsibilities seriously in terms of helping players not to go too far. A full breakdown of their Responsible Gaming policy can be found at https://rushstreetgaming.com/responsible-gaming/
The original SugarHouse Casino is a real bricks and mortar gaming venue situated in Pennsylvania since late 2006. Although it had difficulty getting started due to the reservations of residents nearby, it has continued to grow in popularity over the past 12 years or so and is now expanding into the world of online wagering.
By December 2018, SugarHouse became the first casino in Philadelphia to offer sports betting after a successful test period and so it has very quickly taken this knowledge and experience into the online world, starting with New Jersey.
SugarHouse Gambling License
There are no major incidents to report with SugarHouse which is a massive plus point, though as a land-based casino from Philadelphia they are a little restricted in terms of their zones.
They are available online in New Jersey only but have plans to reach other territories, not least Pennsylvania for obvious reasons, though the sooner this happens the better.
SugarHouse Customer Support
Down at the bottom of the homepage you’ll find a ‘contact us’ section but frankly the options are limited. An online form can be used to get in touch with the company, but responses can take anywhere from a few hours to a couple of days.
Phone numbers are available and this is a much quicker way to get in touch, though they are not toll free. At least once you do get through your questions are answered by well-informed staff but they are seriously lacking in a live chat option which would improve things greatly.
SugarHouse Terms and Conditions
SugarHouse’s Terms of Service are pretty much in line with most major online casinos and sportsbooks, full details are available at https://www.playsugarhouse.com/?page=eula