Founded in London in 2003, 10Bet has taken a little time to reach its peak but is now taking a good market share in the online gaming industry and is desperate to compete in the North American market.
10Bet’s major positive is how seriously they take security, though as you’ll see below this can have a detrimental effect on customer satisfaction too when players feel the rigorous security is only a one-way thing, i.e. they aren’t bothered about card numbers and addresses when you deposit money but they sure are when you want to cash out!
Anyway, we look at the good and bad of 10Bet here, starting with bonuses.
10Bet Welcome Bonuses
Like most online firms 10Bet changes its bonuses quite regularly, however the current introductory offer is a 50% matched deposit bonus of up to $200. So, to get the full value from your bonus you would need to deposit $400 upon joining, though even a $50 start-up would give you $75 to play with which is not too bad.
10Bet Odds, Casino and Poker Bonuses
There are no permanent bonuses specifically related to any of the above, however with 10Bet it becomes really important to ensure you are ready to deposit a good amount of money from the beginning and claim as much of that welcome bonus as possible as this is transferable.
So, say you deposit $400 and get the full $200 extra to play with, you’ll have $600 in the kitty and you can move this from the sportsbook to the casino whenever you like.
10Bet VIP Program
A slight letdown here as 10Bet do not offer a VIP program as such. Their promotions page is always live though and you should check there regularly to ensure you are not missing out on any deals specific to the games you play.
Odds And Betting At 10Bet
Taking a browse through the horse racing, soccer, basketball or football markets will unfortunately not tend to show 10Bet in too good a light given they are rarely the best odds.
They do offer lots of markets on the biggest sports such as soccer, though their ethos appears to be more about quantity than quality as most customers would prefer less available markets but better odds overall versus the competition.
Sports offered up in the sportsbook are:
- Aussie Rules
- Ice Hockey
- Motor Racing
- Winter Sports and more
10Bet Live Betting
At the top of the 10Bet homepage there is a ‘Live Betting’ option which will give you the current schedule. Whatever live events are happening are listed though all sports are searchable from the bar at the top left.
It’s more likely you’ll want to use the live betting feature with the mobile site (see below) to ensure you can bet on the go, but either way it’s one serious positive for 10Bet to have this feature.
The speed of the links and how quickly the lines are updated is fine though as is the case with pre-game bets, those prices don’t always stack up too well when compared with other firms.
10Bet’s casino offering is called Vegas, so look out for this button at the top of the homepage. Clicking through this will produce a list of popular video games and slots and there are so many to choose from.
Better still is the choice of 46 table and card games featuring all the usual suspects from blackjack and baccarat to poker and roulette, with over 500 games available in total throughout ‘Vegas’.
Graphics and speed are fine and payouts, at least in terms if winnings showing in your account, are fine too. As far as online casino experiences go it’s not too bad.
10Bet Live Casino
Live dealer games are a positive for 10Bet with a few tables offered up, mostly featuring roulette or blackjack. As always we see this as a good thing because trust can be maintained between the organization and the player when using a live dealer versus using a computer.
The screens are fine, everything can be read OK and you should have no major problems, at least not when playing on a proper PC rather than on mobile.
Video poker is on offer as part of the general Vegas page, but no real games are offered and it’s a site for fun poker players only. Pro’s are not to be seen here and there or no big cash games, so if poker is your thing then 10Bet is not the one for you.
10Bet Site Layout
10Bet’s homepage is kept pretty simple in all fairness in as much as it is all relevant. Links to available sports to bet on are down the left, major links (Live Betting, Vegas, Live Casino etc) are at the top and the middle is taken up by current live sports action.
The lack of links is a plus, as we all know that by clicking Vegas we are going to get more information on that, likewise Promotions so we don’t need to be sold too many things all on one page and this site achieves that.
The color scheme is good; professional looking in its blue and black primary colors while everything works quickly and smoothly. If you need help with anything just skip straight to the very foot of the page where the ‘help’ section is more obvious.
10Bet Cash Out
Cash outs here can take up to a week but even then that’s only if everything is absolutely above board according to 10Bet. As mentioned elsewhere in this review, some customers have felt that security checks are not so vigorous when 10Bet are taking deposits but they will stop payments immediately and indefinitely to you if they believe for a second there has been a breach, so be very familiar with their terms before signing up.
10Bet Mobile Betting
The mobile site interface is slick and reacts quickly, the color scheme and layout basically being a mini version of the full site featuring football, tennis, horse racing and casino options.
More bonuses can be found on the mobile site so keep an eye out for them each day, and the site is available on all smartphone types without the need for a download. As it works nice and fast, this is the best way to bet live in-play as you can do it on the move.
10Bet Deposits And Withdrawals
Deposits and withdrawals are handled in a few different ways, these being listed below:
|Method||Deposit Process Time||Withdrawal Process Time|
|Credit/Debit Card||Instant||3-5 working days|
|Bank Transfer||3-5 working days||5-7 working days|
10Bet takes its responsibilities very seriously in terms of helping players not to go too far. A full breakdown of their Responsible Gaming policy can be found here: https://www.10bet.com/promotions/sports/welcome-bonus/help-section/
10Bet was founded in England back in 2003 and since then has grown its client base steadily and surely. It was quick to ensure that different territories would be monitored by different regulators, i.e. its UK business is licensed by the UK Gambling Commission while its customers in all other regions are looked after by the Curacao Gambling Commission, an area used a lot by US-based companies.
10Bet wanted to ensure from the start that they could branch out away from the UK and so almost immediately after their inception in ’03 they produced not only 10bet.co.uk but also 10bet.com, the latter showing content for all worldwide territories where gambling is legal.
As such they have managed to grow a fine client base however a look through their history over the last 15 years shows nothing majorly untoward, though the major gripe is with payouts (see below).
10Bet Customer Support
Unfortunately this is not an area 10Bet score well on. The ‘help’ button is clearly visible at the top of the main page, however it’s not immediately obvious how to get quick answers and especially not to a specific issue as the page is filled with FAQ’s.
Look closer and down the page and you will find the ‘contact us’ button, however the only options you have behind here are a phone number (not the best option these days) and a customer help email address. Through the latter, the company promises to try to get back to you within 24 hours, not great when you need help right now.
A look at independent customer reviews reveals something much more problematic, with general ratings for 10Bet very low indeed. The main grip tends to be a slight error in confirming identity or using a different card to make payments with customers feeding back that 10Bet have no issue when taking the money, but predictably quote their terms and conditions when you want a payout.
Better understanding of customer needs and the advent of a live chat facility on the website would be something 10Bet should look at immediately.
10Bet Terms And Conditions
10Bet’s Terms of Service are pretty much in line with most major online sportsbooks and poker sites, full details are available at https://www.10bet.com/promotions/sports/welcome-bonus/help-section