Although part of a large corporation overall, the BetStars brand is pretty new to the market and in some ways that shows.
More can be done on customer service and we really need to see more sports added to the list of available wagering options, but in terms of professionalism and speed you can really tell this site belongs to one of betting’s big boys.
Registering with BetStars is made easy and fast and from there you can take a pretty strong welcome bonus. There are some definite plus points and, given how young it is, this site can only get better over the next year or so.
Bonuses are plentiful at BetStars with their ongoing promotions changing to suit the market climate. A strong welcome bonus is backed up by daily and weekly promotions as well as a good VIP program.
BetStars are offering a pretty juicy bonus for new players. It’s a 100% matched deposit bonus of up to $500. Whenever you place your first bet online in Canada or on the BetStars NJ app (see below) you will receive a free matched bet of up to $50.
After that, you can carry on playing the same way earning up to another $450 in free bets.
There are no specific bonuses attached to a given sport, but as an add-on to the welcome bonus, whenever you wager $150 on sports you can claim a free bet of $50.
There is good and bad in this. Getting the negative out of the way first; it’s hard for most players to even place $150 worth of bets responsibly. On the other hand though, getting 33% of what you’ve wagered back as a free bet every time is a real tasty offer for those who can do it.
BetStars is exclusively for sports players, though if you head over to PokerStars bonuses can be found including a 100% deposit bonus of up to $600. You can use what you’ve earned in poker right here after transferring the funds. See more in our deposit and withdrawal section below.
Even as a sportsbook player you can join up with the Stars Group’s Stars Rewards program. The program is designed to offer rewards that are tailored to you across all the group’s products.
You earn reward points every time you play real money games meaning that once you’ve collected enough, you complete a ‘progress bar’ and win a chest full of rewards!
We recommend you opt into this as soon as you have an account as every bet you place takes you a step closer to some awesome rewards.
We found BetStars to be pretty good at keeping players interested and currently they are offering a number of different promotions, like getting a free weekly bet of $5 for wagers of $25 and a free in-game bet of $50 whenever you place a $50 wager on Fridays.
You can win up to $1,000 in free bets by wagering on whatever is listed as the ‘Event of the Day’ and get a parlay bonus of up to 100% too.
Odds and Betting at BetStars
If you’ve been used to betting with perhaps a European-based sportsbook then to be brutally honest, BetStars isn’t going to cut it. There is a short list of sports to bet on, especially on the New Jersey side of things with only baseball, boxing, football, golf, hockey, MMA, soccer and tennis available.
Other operators have a much more comprehensive list of sports available but, on the plus side, if your chosen sport is in this list you’ll probably find that odds are competitive here and that there is a deep list of lines available.
BetStars Live Betting
Live, in-game betting is available on all sports with lines updated constantly. Almost all betting options available pre-game are still available during the event which is a major plus, though some live streaming would make it better.
This site is exclusively for sportsbook players, but as part of the Stars Group you are still taken care of when it comes to poker, slots and traditional table games. Head over to PokerStars to see what is on offer.
BetStars Site Layout
Given its black and red color scheme and its good use of space, the user interface here is slick and professional with no space or time wasted. The layout is kept simple, menus are easy to find and to understand and honestly this is one of the better sportsbooks anywhere to navigate around.
BetStars Live Betting
Live betting is available on most sports with BetStars, especially on ongoing football and basketball games, but no live video links are possible.
Placing live wagers is made easy. All current live events will pop up right there on the home screen with odds and lines updated constantly. Click onto whatever bet you want to make and after a few seconds’ delay, your bet will be placed.
Some players have reported feeling like they’ve waited too long for cash-outs at BetStars but this is in contrast to their own rules concerning payouts. See a full list of deposit and withdrawal options below.
As for the now familiar use of the term ‘cash-out’, meaning to grab whatever your bet is worth before the event is over, this is now available with BetStars.
BetStars offers a mobile experience but for now this is pretty limited depending on where you are placing your bets from.
Overall Mobile Experience at BetStars
If you’re playing in Canada then you can use the mobile sportsbook. This is a slightly slimmed-down version of the main website offering all the same features and promotions.
It’s slick, works quickly and offers no significant problems at all. The main page features current live sporting events and the menu bar in the top left will take you wherever else you want to go. The mobile site can be used on all smartphones and tablets.
The BetStars app is available to download on all smartphones and tablets, whether they are Android or Apple, and this can be done quickly.
The app is kept simple, has a striking red and black color scheme and is so easy to navigate around. Links are always easy to find and produce everything you need to bet on the move including making deposits, withdrawing funds and placing bets on the following sports:
Baseball, boxing, football, golf, hockey, MMA, soccer and tennis.
You can get bonuses and promotions with the app just as easily as you can with the main website but be aware that in Canada you can play without download via your mobile browser, but in New Jersey this is only possible by downloading the app.
BetStars Deposits and Withdrawals
If you are a new client and/or one who only wants to bet sports, then you can make deposits and withdrawals using:
Neteller, Skrill, MasterCard, Visa, Instant e-checks and Resorts Cage.
The processing times are good with Resorts Cage payouts dealt with in 2 hours, while other requests made via the app can take three banking days although this is pretty standard.
If you are already playing with a Stars Group account however, say poker, you can load your sportsbook account by using some of your poker balance to place sports bets at BetStars which is a neat feature.
BetStars Responsible Gaming
BetStars takes its responsibilities very seriously when it comes to helping players to not go too far. A full breakdown of their Responsible Gaming policy can be found at: https://www.betstars.com/about/responsible-gaming/
The BetStars name, despite it only having been in existence since 2016 already feels so familiar but that is because they are part of the Stars Group, responsible for such huge names as PokerStars.
BetStars, through its parent company, is licensed in New Jersey but also in Canada, Australia and in parts of Europe where it is intending to make inroads into what is a congested market place.
The Stars Group was founded back in 2001 in Canada and began immediately making a name for itself with online gamblers, especially poker players. Branding such as PokerStars, Full Tilt Poker and the PokerStars Championship are well established in the industry but since the laws in the US are being relaxed, they are trying their hand now at sportsbooks too.
If you were in any doubt as to the size and scope of this corporation, bear in mind that in April 2018 it bought out one of the UK’s top gambling firms, Sky Betting and Gaming, for a huge $4.7billion.
BetStars Gambling Licence
BetStars is a subsidiary of the Stars Group which holds licenses in 19 jurisdictions. All licenses are up to date and valid so they are at the very least a trustworthy company.
Although they have not been involved in anything too controversial yet, the main gripe with BetStars is that they have appeared slow to pay people out when they’ve won although that’s a pretty standard complaint in the industry.
BetStars Customer Support
This part of the BetStars profile is a little hit and miss. The customer service team do work 24hrs/day which is a big positive, though it’s harder to reach someone than it should be.
Live chat is available which is always our preferred option to get an instant answer and in writing, but sometimes this has shown itself to be unavailable and often limited to only some players based on their priority.
You can email BetStars at [email protected] but you may wait a couple of days for a response. 24hr telephone lines, the numbers of which can change, are available but you may face a little wait to get through.
At least once you do get to BetStars via your preferred method answers are prompt and given by a seemingly well informed service team, though response times and a more reliable live chat feature are areas for improvement.
BetStars Terms and Conditions
BetStars’ Terms of Service are very much in line with most major online sportsbooks and casino sites with full details given on all their games and promotions. You can read this in full at https://betstarsnj.com/tos